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Shipping Policy

Shipping Schedule

Our regular shipping schedule is as follows. Orders placed:

Wednesday through Friday will ship Monday 

Saturday and Sunday will ship Tuesday

Monday and Tuesday will ship Wednesday


Orders will ship according to our schedule, excluding holidays, regardless of the shipping method chosen. Choosing expedited shipping methods will only reduce the amount of time your order spends in transit. 


The tracking link will be emailed via the evening the order is shipped. The tracking email will be sent separate of your ship notice email. The tracking link will appear "not found" or "invalid" until the package is scanned at the main sort facility.


Please be patient, tracking will update later that night, PST. The active tracking link will provide an expected delivery date. From the active link you're able to sign up for email or text alerts which we highly recommend. This will notify you via text or email when the package is out for delivery.


Your order will ship as stated above. We pack according to the forecast on the scheduled arrival date. If we must hold your package for any reason (such as very hot or cold weather) we will contact you. If needed heat packs/cool packs and insulated boxes are automatically included for no additional charge. Your order will arrive 1-3 days after it is shipped depending on your location and the shipping type chosen.


Jamie's Tarantulas ships live invertebrates year-round to the continental United States, to Alaska in the summer and cages/supplies to Hawaii. We not ship internationally at this time. 


LIVE ARRIVAL GUARANTEE (LAG)
DOA's are extremely rare and account for less than 1% of properly received shipments. We live arrival guarantee EVERYTHING we ship this includes carrier delays as long as our terms (outlined on this page) are followed.

Please read this page carefully as we do not make exceptions to our LAG policies.

Jamie's Tarantulas has FLAT RATE shipping so there is one shipping cost, not matter what or how much you buy* 

*Exceptions: Adult cages ship 1-3 day FREE, XL cages ship ground FREE. Note there is a 3 pound weight limit for Express 1-2 Day shipments. 


1-3 DAY SHIPPING OPTIONS

1-3 Day Standard Delivery, waiver of signature $15:
Choose this option for supply/cage orders. Dead on arrival (DOA) claims are valid only if I am contacted within one hour of the shipment being delivered.

1-3 Day Signature Delivery
 $17.50:
Live arrival and health of all invertebrates guaranteed for 48 hours after the package was signed for. Claims are only valid if I am contacted within the 48 hours of arrival. Live arrival and 48 hour health guarantee is void if the package was not signed for on the first attempt.

EXPEDITED SHIPPING:

1-2 Day Signature $45:
Live arrival and health of all invertebrates guaranteed for 72 hours after the package was signed for. Claims are only valid if I am contacted within the 72 hours of arrival. Live arrival and 72 hour health guarantee is void if the package was not signed for on the first attempt. 
If the order total is over 3 lbs and/or over one cubic foot the "dry goods" may be shipped separate of your live goods, 1-3 day. If your live order needs to arrive the same time as the cages/supplies please specify in the notes, we will ship accordingly. WE WILL NOT MAKE EXCEPTIONS TO THE 3 LB LIMIT. We are unable to ship Adult cages 1-2 day. 

1-2 Day non-signature $45: If requested to ship non-signature, to leave package on doorstep etc. or if otherwise the package is non-signature for delivery dead on arrival (DOA) claims are valid only if I am contacted within one hour of the shipment being delivered. 

Ground Shipping: XL Adult Cage and Large Dry Goods Only Orders:
XL adult cages and large supply/cage orders (over 6 pounds) will be shipped ground service and may take an additional 1-5 business days to arrive. If your live order needs to arrive the same time as the cages/supplies please specify in the notes, we will ship accordingly. We cannot ship XL cages 1-2 or 1-3 day. 

IN-STOCK GUARANTEE
We guarantee we have the tarantula(s) you ordered in stock or we'll give you $5 off your next order

TERMS AND CONDITIONS

Tarantulas are measured in inches, outstretched diagonal leg span. 

If no gender is stated in the title the specimen is unsexed. If a tarantulas gender is known it will be sold as such. 

Spiderlings (baby tarantulas) are sold as unsexed as they are far too small to determine or even guess their gender. Thank you for not asking us to "pick a female" or to send a larger/smaller specimen. If an unsexed was ordered we will send an unsexed specimen regardless of customer requested gender preference in the order notes. With an unsexed tarantula the chance of getting a female is about 50/50.

If a confirmed female is desired our current (fully up to date) list of all the females we have available can be found under the females tab top left.  A tarantula will not be sold as female unless I (Jamie) have personally verified the presence of a spermathcea. Refer to our sexing FAQ to see how we confirm gender.

Occasionally we have "suspect males" available.  In this instance I have not been able to confirm gender 100% however, I speculate the specimen to be male. It is only fair to share this suspicion with the potential buyer. Gender is not guaranteed on suspect males. We do not sell "suspect females" at this time.

We always pick the healthiest & best-looking specimens to send.

Photos are stock photos representing the species unless otherwise stated. We currently are unable to fulfill picture requests of the actual individuals for sale.

Tarantulas are sold on a first-come first-serve basis. We do not hold tarantulas unless they are prepaid.

We are currently unable to include freebies just because a freebie was requested in the order notes or otherwise.  If freebie is requested and we include one it is unfair to anyone who did not request the freebie. Thank you for your understanding. If you are interested in discounts or coupons sign up for our newsletter to receive special offers delivered right to your inbox.

CONTACTING US
Our contact information can be found on our Contact Us/ FAQ page. We hope you will take the time to look over our FAQ and care pages before contacting us as many of the questions we receive are answered on our website.

Our business days are Monday through Wednesday. 

Please provide a valid email address when contacting us and/or checking out as Jamie's Tarantulas does not offer text or phone support at this time. 


REPLACEMENT/REFUND POLICY FOR DOA's

If a tarantula arrives in less than perfect condition we must be contacted within the timeframe specified above with photo or video evidence for the shipment to be covered. 

We will cover all DOA's that meet our terms of service (this page) including LAG replacement shipping service of our choice. Instructions for receiving a replacement/refund are as follows:

  1. Send us your name, order number and clear picture of the dead on arrival tarantula/feeders. Keep the DOA tarantula/feeders until we give the OK to discard. If the picture is unclear we will require the tarantula/feeders to sent back at buyers expense for verification.

  2. Please specify if you would like a replacement, store credit, an item/items of equal or lesser value or a refund minus shipping cost. If a replacement is desired please provide the address and date you would like the specified replacement shipped.


IMPORTANT

Tracking your package: Tracking is sent via an automated system. For this reason tracking emails sometimes get caught in spam/junk filters. We highly recommend adding Jamiestarantulas.com, Stamps.com, FedEx.com & UPS.com to your "safe" list so there is no issue receiving your tracking information, order conformation or if we need to contact you. We want to make sure you receive your tracking information in a timely manner. If tracking is not received by 7PM PST the day the order ships please contact us for tracking information. 

Shipping Address: Please double check your shipping address. If your order is shipped to the wrong address as provided by purchaser we cannot be liable for the shipment.

PayPal users: PayPal orders will be sent to the address provided by PayPal and not the "ship to" address entered on our website. Once checkout has completed on our website and you are taken to PayPal to complete payment, please make sure the shipping address is correct. 

Receiving your order: We cannot/will not fulfill requests to "call and/or text when the order is shipped and/or out for delivery." Customers may sign up for shipping updates via your tracking number. Updates can be sent to your email or phone per your request. We cannot choose the time of day your package arrives. 

Delayed packages: Once the package leaves our hands it is out of our control. It is not uncommon for a package to experience a carrier delay. Regardless if the package is delayed all terms (as outlined on this page) must be adhered to for Live Arrival Guarantee. Shipping charges are not refundable.

Please contact us, prior to ordering, with any concerns regarding receiving your order.

Canceling or changing and order: We need to be contacted at least 24 hours before your order is scheduled to ship. Refunds for orders not yet shipped require a restocking fee of 10% of the total purchase price. Undeliverable orders returned will be refunded less shipping and a 15% restocking fee only if tarantulas return alive and in good health. Returns: We accept returns of unopened, unused products only minus actual shipping price and a 15% restocking fee. Return shipping to be paid by purchaser.

If you would like cancel or make a return or exchange please contact us as soon as possible via email or the contact form. Do not use the "return" function in your account. 

For those who prefer FedEx (Overnight, 2-day AM etc.) or other such special service please get $45 shipping and indicate your desired service in the notes upon checkout. We will contact you with quotes if the amount paid for shipping does not cover the requested service. 

We can ship on a customers Fedex account provided the customer covers the $5 insulated box. We are no longer able to ship customers UPS account numbers and apologize for any inconvenience.  

WE ARE HAPPY TO WRITE WHATEVER YOU LIKE ON THE BOX, however we cannot be held responsible if you don’t get your package safely because the delivery person did not “deliver between 5-8PM” or “Text 555-555-5555 if no one is home” or "leave the package in the blue kia and honk the horn" etc. as requested in the notes.  Gates, doors, dogs, stairs, a long walk, an alternate address if no one answers at the first, a phone call or text required for delivery and other such considerations can and often will cause a missed delivery. Keep in mind the delivery person is NOT required by their employer to take any additional steps to deliver the package. In fact they are often discouraged from doing so due to time constraints. Please make sure someone is available to physically receive the package. 

LIABILITY
Bites of certain species (Especially those of "Old World" tarantulas) can cause cramping, pain, nausea, discomfort and in some cases fever. If you are an inexperienced tarantula keeper or if you have small children or pets we highly recommend recommend keeping tarantulas of the Avicularia, Brachypelma and Grammostola as these species have a mild bite. By ordering from us you agree to hold Jamie's Tarantulas and all associates harmless from any responsibility or liability in relation to any injury resulting from a tarantula bite and/or urticating hairs.

It is your responsibility to properly research and abide to all federal, state, and local laws which apply to your ownership of any invertebrates that you may purchase from us. By ordering from us you agree to hold us harmless from any responsibility or liability resulting from receiving, possession or ownership of said invertebrates. We do not ship invertebrates internationally or to Hawaii. We do not ship roaches to Florida.

Stolen packages: Jamie's Tarantulas is not liable for stolen packages. Please be sure someone is home to receive the shipment or it can be left in a secure location out of the elements. If this is not possible please contact us to make other arrangements. If you would like the package to be marked "hold for pickup" please indicate in the notes.

Shipping overcharges: Please note we will not be liable for customer-paid shipping overcharges.  If we are not present to verify the overcharge was warranted we cannot be held liable. If the carrier claims additional additional postage is due, and the package will not be released until the difference is paid you have the right to ask the carrier to weigh the packages an other certified scales. If there is still a discrepancy do not pay, refuse the package and have it sent back to us. At this time we'll likely ship out a replacement order. 

By ordering from us you acknowledge you are 18 or older and agree to all our terms of service including our shipping and live arrival guarantee policy.

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